3. Single Agent

The Single Agent layout connects one WhatsApp number or group to your site. The following options are available under the General tab.

1. Layout Selector – Single Agent: Choose the Single Agent layout from the Floating Chat Layout options. This layout is ideal if you want one dedicated support person or business number connected.
2. WhatsApp Type: Choose how visitors connect with you:
   • Number → Users send direct messages to your WhatsApp number.
   • Group → Users join your WhatsApp group via an invite link.
3. WhatsApp Number / Group Link:
   • If Number is selected → Enter your WhatsApp number in international format.
     Example: +880234563246274
   • If Group is selected → Enter your WhatsApp group invite link.n invite link.

👉 A “Test” link will automatically appear so you can verify that the connection works.

4. Current Time: Enable/Disable display of the users local time.
5. Message From Agent: This is the welcome message shown in the chat bubble when it opens.
   • Example:
     Hello 👋 Welcome to {siteTitle}! Click the button below to start chatting with us on WhatsApp.
   • Can include variables (explained below).
6. Pre-filled Message: This is the default text automatically inserted in the WhatsApp message box when users click the chat button.
   • Example:
     Hello! I have a question about {currentTitle}.
   • Saves users time and helps guide conversations. (explained below).
7. Timezone: Select your timezone to ensure your availability hours match your actual working time, regardless of visitor location.
8. Availability: Set the days and times when you are available.
   • Choose a start and end time for each day (24-hour format, e.g., 09:00 → 18:00).
   • To mark yourself as unavailable for a full day, set both From and To as 00:00.

Variables for Messages #

Both Message From Agent (welcome message) and Pre-filled Message (default WhatsApp text) support dynamic variables.

Global Variables #

• {siteTitle} – Website title
• {siteEmail} – Website email address
• {currentURL} – Current page URL
• {currentTitle} – Current page/post title
• {siteURL} – Base website URL
• {ip} – Visitor’s IP address
• {date} – Current date

WooCommerce Variables #

(Only work on product pages, wrapped inside {PRODUCT_START} … {PRODUCT_END})

• {productName} – Product name
• {productSlug} – Product slug
• {productSku} – SKU code
• {productPrice} – Current product price
• {productRegularPrice} – Regular product price
• {productSalePrice} – Sale price
• {productStockStatus} – Stock status

Conditional Blocks #

These control when parts of a message appear:

• {PRODUCT_START} … {PRODUCT_END} → Show only on product pages
• {NOT_PRODUCT_START} … {NOT_PRODUCT_END} → Show only on non-product pages
• {LOGGEDIN_START} … {LOGGEDIN_END} → Show only if the user is logged in
• {NOT_LOGGEDIN_START} … {NOT_LOGGEDIN_END} → Show only if the user is logged out

This way, you can personalize your messages dynamically based on page context, products, and user status.